CSP Indirect Provider Package

CSP Indirect Provider Package

  • per month, min term 12 months

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Your Package Includes

  • Standard product updates – updates typically provided on 12 month release cycle
  • Services via email email / phone – call us with queries on how to use the product, what type of information needs to be included in schedules and so on. This is not legal advice, it is use of product information only.
  • Basic configuration (style only)– we apply your company logo and name and contact details into the product. The basic configuration will also be applied to ITC updates made available to you.
  • NTR – a ‘negotiation topics register’ that:
    • identifies issues that could be raised in negotiation by the other party in relation to the particular product agreement (non-exhaustive).
    • provides a standard response as to why the relevant provision is written as it is.
    • provides an alternative provision that could be used.
  • NTR standard updates – updates to the NTR, typically provided on a 12 month release cycle. The updates incorporate feedback from other users of that NTR.
  • Applied configuration (content) – your company-specific provisions incorporated into the product. A maximum of 5 provisions can be included. The applied configuration will also be applied to ITC updates made available to you.
  • Customer requested product updates – request an update to a product and we will prepare and provide that update if it can be standardized and will be useful to other customers (at our discretion)
  • Customer requested product updates – request an update to a product and we will prepare and provide that update if it can be standardized and will be useful to other customers (at our discretion)- NTR updates on request – where an issue being negotiated is not addressed in the NTR, we will update the NTR on request if the issue is likely to be relevant to other users of that NTR (at our discretion)

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Your package includes:

  • CSP Indirect Reseller Agreement (for use by Indirect Providers)
  • Services Appendix (for CSP Indirect Reseller Agreement)

 Description of Products follows:

CSP Indirect Reseller Agreement (for use by Indirect Providers)

This CSP Indirect Reseller Agreement is for use by CSP Indirect Providers with their Resellers.

The Microsoft-authorized CSP Indirect Provider makes Microsoft Cloud Products available for ordering by Microsoft authorized CSP Indirect Resellers, on the Indirect Provider’s cloud marketplace. The Indirect Provider may also have cloud products available from other vendors and the agreement also provides for this.

The Reseller orders cloud products for resale to their respective end customers (and may also order for the reseller itself as end customer).

The Reseller is required to have a written agreement in place with each Customer, which reflects relevant requirements from the CSP Indirect Reseller Agreement. The Reseller is required to ensure, for example, that the Customer accepts the Microsoft or other third party cloud agreement.  

The Cloud Supply Agreement provides for ordering and supply of Microsoft Cloud Products and other cloud products, as well as pricing and payment, the subscription term and renewals and termination, amongst other things.

The Agreement includes an introductory / background section with execution provisions and:

  • a Schedule of summary information;
  • an appendix for inclusion of support details;
  • terms and conditions.

This agreement is 18 pages long including the cover page. This does not include the Support Services Appendix which is provided as a separate document in the ‘CSP Indirect Provider Package’.

Services Appendix (for CSP Indirect Reseller Agreement)

This Services Appendix is for inclusion in the CSP Indirect Reseller Agreement.

 

 There are two parts to this Appendix:

Part 1. Support for Customers;

Part 2. Services for Reseller.

All details of the services are to be completed by the Indirect Provider, we provide a framework with headings and guidelines / suggested wording only. 

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