Indirect CSP, MSP & Services SOW Package

Indirect CSP, MSP & Services SOW Package

  • per month, min term 12 months

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Your Package Includes

  • Standard product updates – updates typically provided on 12 month release cycle
  • Services via email email / phone – call us with queries on how to use the product, what type of information needs to be included in schedules and so on. This is not legal advice, it is use of product information only.
  • Basic configuration (style only)– we apply your company logo and name and contact details into the product. The basic configuration will also be applied to ITC updates made available to you.
  • NTR – a ‘negotiation topics register’ that:
    • identifies issues that could be raised in negotiation by the other party in relation to the particular product agreement (non-exhaustive).
    • provides a standard response as to why the relevant provision is written as it is.
    • provides an alternative provision that could be used.
  • NTR standard updates – updates to the NTR, typically provided on a 12 month release cycle. The updates incorporate feedback from other users of that NTR.
  • Applied configuration (content) – your company-specific provisions incorporated into the product. A maximum of 5 provisions can be included. The applied configuration will also be applied to ITC updates made available to you.
  • Customer requested product updates – request an update to a product and we will prepare and provide that update if it can be standardized and will be useful to other customers (at our discretion)
  • Customer requested product updates – request an update to a product and we will prepare and provide that update if it can be standardized and will be useful to other customers (at our discretion)- NTR updates on request – where an issue being negotiated is not addressed in the NTR, we will update the NTR on request if the issue is likely to be relevant to other users of that NTR (at our discretion)

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Your package includes:

  • Master Terms and Conditions
  • Statement of Work - Managed Services
  • Statement of Work - Cloud Supply 
  • Statement of Work - Professional Services

 Description of Products follows:

Master Terms and Conditions

These Master Terms and Conditions are to govern the supply of managed services, cloud supply (by Microsoft CSP partners)and professional services, with details in each case to be specified and agreed in statements of work.

Statement of Work – Managed Services

This Statement of Work is to be used in conjunction with the Master Terms and Conditions. It is for the supply of a Managed Service for the Customer’s ‘Managed IT Environment’, with System Uptime and Service Levels.

Statement of Work – Cloud Supply

This Statement of Work is to be used in conjunction with the Master Terms and Conditions. It is primarily for use by Microsoft CSP partners (resellers) for the supply of Microsoft Cloud Products but does also provide for supply of other third party cloud products.

Statement of Work – Professional Services

This Statement of Work is to be used in conjunction with the Master Terms and Conditions. It is for project-based professional services which include deliverables, acceptance testing (where applicable and a project plan.

 

 

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