Managed Service (bundled) and SaaS Subscription (multi) Package

Managed Service (bundled) and SaaS Subscription (multi) Package

  • per month, min term 12 months

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Monthly Plans


Your Package Includes

  • Standard product updates – updates typically provided on 12 month release cycle
  • Services via email email / phone – call us with queries on how to use the product, what type of information needs to be included in schedules and so on. This is not legal advice, it is use of product information only.
  • Basic configuration (style only)– we apply your company logo and name and contact details into the product. The basic configuration will also be applied to ITC updates made available to you.
  • NTR – a ‘negotiation topics register’ that:
    • identifies issues that could be raised in negotiation by the other party in relation to the particular product agreement (non-exhaustive).
    • provides a standard response as to why the relevant provision is written as it is.
    • provides an alternative provision that could be used.
  • NTR standard updates – updates to the NTR, typically provided on a 12 month release cycle. The updates incorporate feedback from other users of that NTR.
  • Applied configuration (content) – your company-specific provisions incorporated into the product. A maximum of 5 provisions can be included. The applied configuration will also be applied to ITC updates made available to you.
  • Customer requested product updates – request an update to a product and we will prepare and provide that update if it can be standardized and will be useful to other customers (at our discretion)
  • Customer requested product updates – request an update to a product and we will prepare and provide that update if it can be standardized and will be useful to other customers (at our discretion)- NTR updates on request – where an issue being negotiated is not addressed in the NTR, we will update the NTR on request if the issue is likely to be relevant to other users of that NTR (at our discretion)

*you must sign up when purchasing a package in order to receive updates

Your package includes (details below):

1. Managed Services Agreement (one bundled managed service)

2. SaaS Subscription Terms and Conditions (multi-product)

 

Managed Services Agreement (one bundled managed service)

This Managed Services Agreement (one bundled managed service) is for supply of a bundled managed service which may include supply of SaaS or IaaS subscriptions.

The Managed Service may include several components that are bundled together as the Supplier recognized that its customer often need all of these components. This type of managed service may have a brand name for easy reference.

All details of the Managed Service are to be completed by the Supplier in an Appendix, we provide guideline headings and wording only. 

Aspects that are always needed such customer information, term, renewals and pricing are included in a Schedule. Suggested wording is included given for example suppliers might want to use the agreement for either monthly or fixed term managed services.

There is also a terms and conditions section. This includes provision for terms and conditions that might apply depending on what is included in the managed services, for example the SaaS terms and conditions of third party suppliers.

The agreement can readily be completed with details of your bundled managed service or modified to suit. 

 

SaaS Subscription Terms and Conditions (multi-product)

This SaaS Subscription Terms and Conditions (multi-product) is for suppliers that are providing their own SaaS services and/or reselling the SaaS services of third parties.

The SaaS Subscription terms and conditions anticipate that customers will either accept a quote that is issued by the Supplier or will register and purchases the SaaS services on the Supplier’s website. In the case of the quote, the quote will include the relevant SaaS services required by the Customer, the pricing, permitted users and other required details. Where the Customer purchases from the Supplier’s website, these details are included in ‘Selected Options’ chosen by the Customer.

The Customer is deemed to accept relevant third party terms and conditions, which are either provided by the Supplier to the Customer or available on request.

When the Customer accepts the quote or purchases on the website, the Customer is deemed to have accepted the SaaS Subscription Terms and Conditions. As such, it will be essential that the Customer is required to accept these terms and conditions prior to completing their purchase or that the quote references or links to the terms and conditions. 

 

 

You will need to sign up to have ongoing access on our site to the products you have purchased and to receive package updates. Sign up at checkout. Our terms and conditions apply.

 

     

     

      

     

     

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