Professional Services Package

Professional Services Package

  • per month, min term 12 months

Subscription details
Here's How It Works:
- Choose the products and delivery schedule that fits your needs

- No obligation, modify or cancel your subscription anytime.

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Contact Us for 1000+ employees

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Monthly Plans


Your Package Includes

  • Standard product updates – updates typically provided on 12 month release cycle
  • Services via email email / phone – call us with queries on how to use the product, what type of information needs to be included in schedules and so on. This is not legal advice, it is use of product information only.
  • Basic configuration (style only)– we apply your company logo and name and contact details into the product. The basic configuration will also be applied to ITC updates made available to you.
  • NTR – a ‘negotiation topics register’ that:
    • identifies issues that could be raised in negotiation by the other party in relation to the particular product agreement (non-exhaustive).
    • provides a standard response as to why the relevant provision is written as it is.
    • provides an alternative provision that could be used.
  • NTR standard updates – updates to the NTR, typically provided on a 12 month release cycle. The updates incorporate feedback from other users of that NTR.
  • Applied configuration (content) – your company-specific provisions incorporated into the product. A maximum of 5 provisions can be included. The applied configuration will also be applied to ITC updates made available to you.
  • Customer requested product updates – request an update to a product and we will prepare and provide that update if it can be standardized and will be useful to other customers (at our discretion)
  • Customer requested product updates – request an update to a product and we will prepare and provide that update if it can be standardized and will be useful to other customers (at our discretion)- NTR updates on request – where an issue being negotiated is not addressed in the NTR, we will update the NTR on request if the issue is likely to be relevant to other users of that NTR (at our discretion)
Access, updates and use of all products in the package.

You will need to sign up to have ongoing access on our site to the products you have purchased and to receive package updates. Sign up at checkout. Our terms and conditions apply.

 Your package includes:

  • Professional Services Agreement

 An agreement for consultants providing professional services for software implementation, configuration, training and related services for third party products. The supply of third party software (or third party cloud services) is not covered by this agreement and is subject to the applicable third party agreement. Each project is agreed and can be recorded in a Work Order; the parties agree when a Work Order is required based on the expected duration of the project.

  •  Maintenance and Support Agreement

In this Agreement the Supplier provides software maintenance (software upgrades) and support services. The support services include incident management - responding to service requests and remedying errors and defects. It also includes problem management - addressing multiple incidents of the same or a similar type and known errors. Severity levels can be specified which categorize the incidents.

 

 You can:

- download and access all products right up to the last day that you are entitled to receive updates.

- continue to use the products that you last downloaded indefinitely (but you will only continue to receive updates while you are one an ITagree Plan).

You are welcome to provide feedback on the products. We take your feedback into account in preparing further updates.

 

  *you must sign up when purchasing a package in order to receive updates

 

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