MSPs (managed service providers)

Do customers expect more than your service covers?

Customers need to understand what you provide, and what you don't provide in your managed service - or they will expect more. This will be costly for you.

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Packages

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Managed Service (bundled) and SaaS Subscription (multi) Package
- Managed Services Agreement (one bundled managed service)
- SaaS Subscription Terms and Conditions (multi-product)
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Cloud Hosting & Managed Services Package
- Cloud Hosting Services Agreement
- Managed Services Agreement (IT Environments)
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Cloud Supply & Managed Services Package
- Cloud Supply & Managed Services Agreement
- Support & Service Level Appendix
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Managed Services (flexi) & CSP Supplier Package
- Managed Services Agreement (flexi)
- CSP Supplier Cloud Agreement (Indirect CSP)
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Managed Services & Cloud Supply Package
- Managed Services Agreement (under MSA)
- Cloud Supply Agreement (under MSA)
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MSA & Support Services Package
- Master Services Agreement (other agreements go under this)
- Support Services Agreement (under MSA)
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Individual

One off Purchase

Digital Partner of Record (DPOR) Agreement
Under this Digital Partner of Record (DPOR) Agreement, the Customer agrees to designate the Supplier as its DPOR for a Microsoft subscription. In the agreeme...
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MSPs (managed service providers)

Packages

Individual

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