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Your package includes (details below):
1. Managed Services Agreement (one bundled managed service)
2. SaaS Subscription Terms and Conditions (multi-product)
Managed Services Agreement (one bundled managed service)
This Managed Services Agreement (one bundled managed service) is for supply of a bundled managed service which may include supply of SaaS or IaaS subscriptions.
The Managed Service may include several components that are bundled together as the Supplier recognized that its customer often need all of these components. This type of managed service may have a brand name for easy reference.
All details of the Managed Service are to be completed by the Supplier in an Appendix, we provide guideline headings and wording only.
Aspects that are always needed such customer information, term, renewals and pricing are included in a Schedule. Suggested wording is included given for example suppliers might want to use the agreement for either monthly or fixed term managed services.
There is also a terms and conditions section. This includes provision for terms and conditions that might apply depending on what is included in the managed services, for example the SaaS terms and conditions of third party suppliers.
The agreement can readily be completed with details of your bundled managed service or modified to suit.
SaaS Subscription Terms and Conditions (multi-product)
This SaaS Subscription Terms and Conditions (multi-product) is for suppliers that are providing their own SaaS services and/or reselling the SaaS services of third parties.
The SaaS Subscription terms and conditions anticipate that customers will either accept a quote that is issued by the Supplier or will register and purchases the SaaS services on the Supplier’s website. In the case of the quote, the quote will include the relevant SaaS services required by the Customer, the pricing, permitted users and other required details. Where the Customer purchases from the Supplier’s website, these details are included in ‘Selected Options’ chosen by the Customer.
The Customer is deemed to accept relevant third party terms and conditions, which are either provided by the Supplier to the Customer or available on request.
When the Customer accepts the quote or purchases on the website, the Customer is deemed to have accepted the SaaS Subscription Terms and Conditions. As such, it will be essential that the Customer is required to accept these terms and conditions prior to completing their purchase or that the quote references or links to the terms and conditions.
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