Managed Services & Cloud Supply Package

Managed Services & Cloud Supply Package

  • per month, min term 12 months

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Your Package Includes

  • Standard product updates – updates typically provided on 12 month release cycle
  • Services via email email / phone – call us with queries on how to use the product, what type of information needs to be included in schedules and so on. This is not legal advice, it is use of product information only.
  • Basic configuration (style only)– we apply your company logo and name and contact details into the product. The basic configuration will also be applied to ITC updates made available to you.
  • NTR – a ‘negotiation topics register’ that:
    • identifies issues that could be raised in negotiation by the other party in relation to the particular product agreement (non-exhaustive).
    • provides a standard response as to why the relevant provision is written as it is.
    • provides an alternative provision that could be used.
  • NTR standard updates – updates to the NTR, typically provided on a 12 month release cycle. The updates incorporate feedback from other users of that NTR.
  • Applied configuration (content) – your company-specific provisions incorporated into the product. A maximum of 5 provisions can be included. The applied configuration will also be applied to ITC updates made available to you.
  • Customer requested product updates – request an update to a product and we will prepare and provide that update if it can be standardized and will be useful to other customers (at our discretion)
  • Customer requested product updates – request an update to a product and we will prepare and provide that update if it can be standardized and will be useful to other customers (at our discretion)- NTR updates on request – where an issue being negotiated is not addressed in the NTR, we will update the NTR on request if the issue is likely to be relevant to other users of that NTR (at our discretion)

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Your package includes:

  • Managed Services Agreement (under MSA)
  • Cloud Supply Agreement (under MSA)

These agreements are made to fit with the Master Services Agreement, the version called 'Master Services Agreement (other agreements go under this)' which is included in the 'MSA & Support Services Package'.

Description of Products follows:

Managed Services Agreement (under MSA)

This Manged Services Agreement is made under the Master Services Agreement (the version called ‘Master Services Agreement (other agreements go under this)’).

The Managed Services Agreement (one bundled managed service) is for supply of a bundled managed service. The Managed Service may include several components that are bundled together as the Supplier recognizes that its customers often need all of these components. This type of managed service may have a brand name for easy reference.

All details of the Managed Service are to be completed by the Supplier in an Appendix, we provide guideline headings and wording only. 

Aspects that are always needed such customer information, term, renewals and pricing are included in a Schedule. Suggested wording is included given for example suppliers might want to use the agreement for either monthly or fixed term managed services.

There is also a terms and conditions section. This includes provision for terms and conditions that might apply depending on what is included in the managed services.

The agreement can readily be completed with details of your bundled managed service or modified to suit. 

Cloud Supply Agreement (under MSA)

This Cloud Supply Agreement is made under the Master Services Agreement (the version called ‘Master Services Agreement (other agreements go under this)’).

It is primarily for Microsoft Indirect CSP Partners to use with their customers but also accommodates supply other third party cloud products. It is for the supply by the CSP Partner to their customer of Microsoft Cloud Products, purchased by the CSP partner from a distributor (2-tier CSP distributor). It anticipates that any other cloud products that the supplier is reselling under it will be purchased from a distributor as well. For Microsoft Cloud Products, the Customer is also required to enter into the relevant Microsoft Cloud Agreement with Microsoft and the Cloud Supply Agreement makes this clear. For other third party cloud products, the relevant third party agreement or terms and conditions apply.

The Cloud Supply Agreement provides for ordering and supply of Microsoft Cloud Products and other cloud products, as well as pricing and payment, the subscription term and renewals and termination, among other things. It allows for distributor-specific aspects to be included.

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