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Your package includes:
These agreements are made to fit with the Master Services Agreement, the version called 'Master Services Agreement (other agreements go under this)' which is included in the 'MSA & Support Services Package'.
Description of Products follows:
Managed Services Agreement (under MSA)
This Manged Services Agreement is made under the Master Services Agreement (the version called ‘Master Services Agreement (other agreements go under this)’).
The Managed Services Agreement (one bundled managed service) is for supply of a bundled managed service. The Managed Service may include several components that are bundled together as the Supplier recognizes that its customers often need all of these components. This type of managed service may have a brand name for easy reference.
All details of the Managed Service are to be completed by the Supplier in an Appendix, we provide guideline headings and wording only.
Aspects that are always needed such customer information, term, renewals and pricing are included in a Schedule. Suggested wording is included given for example suppliers might want to use the agreement for either monthly or fixed term managed services.
There is also a terms and conditions section. This includes provision for terms and conditions that might apply depending on what is included in the managed services.
The agreement can readily be completed with details of your bundled managed service or modified to suit.
Cloud Supply Agreement (under MSA)
This Cloud Supply Agreement is made under the Master Services Agreement (the version called ‘Master Services Agreement (other agreements go under this)’).
It is primarily for Microsoft Indirect CSP Partners to use with their customers but also accommodates supply other third party cloud products. It is for the supply by the CSP Partner to their customer of Microsoft Cloud Products, purchased by the CSP partner from a distributor (2-tier CSP distributor). It anticipates that any other cloud products that the supplier is reselling under it will be purchased from a distributor as well. For Microsoft Cloud Products, the Customer is also required to enter into the relevant Microsoft Cloud Agreement with Microsoft and the Cloud Supply Agreement makes this clear. For other third party cloud products, the relevant third party agreement or terms and conditions apply.
The Cloud Supply Agreement provides for ordering and supply of Microsoft Cloud Products and other cloud products, as well as pricing and payment, the subscription term and renewals and termination, among other things. It allows for distributor-specific aspects to be included.