Our commitment to you

We want to provide you:

  • a legal solution that is relevant and applicable to your business need;
  • a cost-effective legal solution;
  • an efficient service.

 

If an ITagree product you purchase does not suit your business need, please let us know:

  • We will endeavour to add to or change the product (Revised Product) to cover the situation (while maintaining the integrity of the product so that it is useful to our customer base) or together we may decide to replace the product (Replacement Product);
  • If the Revised Product or Replacement Product does not suit your business need, we will refund the amount paid by you for the product (up to a maximum of the amount paid to us in the preceding 12 months).

Customers are encouraged to discuss their business needs with us and get assistance with product selection prior to purchase if needed.

 

The commitments described above are dependent on the following:

  • details to be provided: you will need to provide details to us of how the product does not suit your need and to respond to us on any questions we might have about the details you provide to us.
  • feedback from lawyer: if you have questions or feedback from your lawyer we will take that into account in preparing the Revised Product or in providing you with a Replacement Product. In order for us to do this, please:
    • request the lawyer to identify applicable clauses and issues and not to amend the ITagree product itself (this is to ensure cost-effectiveness for you); and
    •  Remove any commercially sensitive information from the legal advice, including any details of the specific transaction that the product is being used for, before sending it to us.

We appreciate the opportunity to communicate directly with our customers’ lawyers to
assist in providing you with an efficient legal solution.

 

If we do not meet any time requirements that we commit to in writing to you:

  • for product packages, you will not be charged for the first three months of the plan for the relevant package;
  • for individual products, the price will be reduced by 50% for the relevant template.

 

Feedback is always welcome. Customer feedback enhances the products for all customers.

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