Backup Service Agreement

per month, min term 12 months

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Backup Service Agreement

Provide your backup services using this Backup Service Agreement. The agreement is based on your customer using a third party backup product, which could be a physical and/or cloud-based product.

You provide regular, recurring backup services for a monthly fee. The services you include will be described by you in the Appendix that is part of the agreement. You can also provide ‘Additional Services’ at hourly rates, where an Incident is raised (for example a data discrepancy or outage).

The agreement is 17 pages when we provide it to you (including the cover page). The agreement includes a background and signing page, a schedule (3 pages), an appendix for details of your services (4 pages) and terms and conditions (8 pages).

Our Customer Commitment to revise or replace applies.

Standard product updates – updates typically provided on 12 month release cycle
Services via email email / phone – call us with queries on how to use the product, what type of information needs to be included in schedules and so on. This is not legal advice, it is use of product information only.

Basic configuration (style only)– we apply your company logo and name and contact details into the product. The basic configuration will also be applied to ITC updates made available to you.
NTR – a ‘negotiation topics register’ that:
- identifies issues that could be raised in negotiation by the other party in relation to the particular product agreement (non-exhaustive).
- provides a standard response as to why the relevant provision is written as it is.
- provides an alternative provision that could be used.
NTR standard updates – updates to the NTR, typically provided on a 12 month release cycle. The updates incorporate feedback from other users of that NTR.

Applied configuration (content) – your company-specific provisions incorporated into the product. A maximum of 5 provisions can be included. The applied configuration will also be applied to ITC updates made available to you.
Customer requested product updates – request an update to a product and we will prepare and provide that update if it can be standardized and will be useful to other customers (at our discretion)
Customer requested product updates – request an update to a product and we will prepare and provide that update if it can be standardized and will be useful to other customers (at our discretion)- NTR updates on request – where an issue being negotiated is not addressed in the NTR, we will update the NTR on request if the issue is likely to be relevant to other users of that NTR (at our discretion)