Managed Services Agreement (flexi add-on, add managed services)

per month, min term 12 months

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Offer more than one type of managed service and have it all covered in one agreement.

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Offer more than one type of managed service and have it all covered in one agreement.

Each separate managed service is specified by you and you can easily provide for the take-up of additional managed services by your customer during the term of the agreement.

Avoid customers thinking you’re responsible for cloud service problems and data breaches, if you’re not. You include details of each managed service you supply or resell.

Help customers to understand the extent of your managed services. The agreement can readily be completed by you with details of your managed services.

Our customer commitment to revise or replace applies.

Standard product updates – updates typically provided on 12 month release cycle
Services via email email / phone – call us with queries on how to use the product, what type of information needs to be included in schedules and so on. This is not legal advice, it is use of product information only.

Basic configuration (style only)– we apply your company logo and name and contact details into the product. The basic configuration will also be applied to ITC updates made available to you.
NTR – a ‘negotiation topics register’ that:
- identifies issues that could be raised in negotiation by the other party in relation to the particular product agreement (non-exhaustive).
- provides a standard response as to why the relevant provision is written as it is.
- provides an alternative provision that could be used.
NTR standard updates – updates to the NTR, typically provided on a 12 month release cycle. The updates incorporate feedback from other users of that NTR.

Applied configuration (content) – your company-specific provisions incorporated into the product. A maximum of 5 provisions can be included. The applied configuration will also be applied to ITC updates made available to you.
Customer requested product updates – request an update to a product and we will prepare and provide that update if it can be standardized and will be useful to other customers (at our discretion)
Customer requested product updates – request an update to a product and we will prepare and provide that update if it can be standardized and will be useful to other customers (at our discretion)- NTR updates on request – where an issue being negotiated is not addressed in the NTR, we will update the NTR on request if the issue is likely to be relevant to other users of that NTR (at our discretion)