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Description of Products follows:
Master Services Agreement
This Master Services Agreement is for suppliers to use with their customers. It is an overriding agreement.
The Master Services Agreement provides for separate agreements to be entered into to cover (the attachments listed below are not included with the Master Services Agreement, they are separately available ITagree products):
- managed services;
- provision of professional services (under a Statement of Work); and
- supply of Microsoft cloud products.
When you or your customers require or prefer that the separate components listed above are provided under an overriding agreement, this is the Master Services Agreement you need. The Master Services Agreement establishes the relationship between the supplier partner and the customer and the framework for that relationship, including provisions that apply to all of the separate agreements that may apply (from list above).
Cloud Supply Agreement (under MSA)
This Cloud Supply Agreement is made under the Master Services Agreement. (Note there is also a ‘Cloud Supply Agreement (under CSP MSA)’, an alternative version but both are for Direct CSP Partners to use with their clients.)
It is for Microsoft Direct CSP Partners to use with their clients. It is for the supply by the CSP Partner to their client of Microsoft Cloud Products, purchased by the CSP partner from Microsoft.
The Microsoft Cloud Reseller Agreement (and the Microsoft Program Guide) that the Supplier is required to agree to in becoming a Direct CSP Partner, requires the Supplier to include various provisions in the Supplier’s agreement with the client. This Cloud Supply Agreement includes those provisions.
For Microsoft Cloud Products, the Client is also required to enter into the relevant Microsoft Cloud Agreement with Microsoft and the Cloud Supply Agreement makes this clear.
The Cloud Supply Agreement provides for ordering and supply of Microsoft Cloud Products and other cloud products, as well as pricing and payment, the subscription term and renewals and termination, amongst other things.