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SaaS Add-on End User Terms (GDPR Version)
These SaaS End User Terms are for use by ISVs (independent software vendors) providing SaaS as an add-on to a Microsoft product.
The End User Terms include a trial period (which applies only where a trial is available). There is also provision of beta services which can be offered at the Supplier’s discretion.
The End User Terms can be used whether the Supplier (ISV) is selling the SaaS directly, or through authorized partners, or via ‘Purchase Locations’ such as AppSource.
The End User Terms confine the Supplier’s (ISVs) responsibility to provision of the SaaS and the Supplier is not responsible where the Customer’s use of the SaaS is impacted by lack of availability of the Microsoft service or other third party services.
It is intended that the End User Terms will be ‘accepted’ by the Customer (not signed).
Given that the SaaS is an add-on to a Microsoft service, there is no provision for the Supplier to provide a monthly uptime commitment or service credits.
The Supplier (or Authorized Partner or Purchase Location) can include options for various aspects separately by notification or agreement with the customer, prior to purchase. This includes options for plan types.
Support services are limited to reasonable endeavours to assist, following a request made to the Supplier. There are no service levels.
A GDPR & Data Protection Schedule is also to be attached and this is also separately provided in the SaaS Add-on End User Package (GDPR Version).
GDPR & Data Protection Schedule
This GDPR & Data Protection Schedule is for inclusion as a schedule to the SaaS End User Terms, where the GDPR applies. The ISV is a ‘processor’ in terms of the GDPR. These GDPR provisions can be removed if not applicable. Alternatively contact us for a non-GDPR version. email@example.com. Note the GDPR & Data Protection Schedule is 23 pages long including the cover page. Much of the GDPR content is mandatory and cannot be shortened.