SaaS & Licensed Software End User Terms (GDPR version)

  • per month, min term 12 months
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One set of terms and conditions for both SaaS and Licensed Software. The SaaS or Licensed Software under these End User Terms is an add-on to a Microsoft product.

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One set of terms and conditions for both SaaS and Licensed Software. The SaaS or Licensed Software under these End User Terms is an add-on to a Microsoft product.

The End User Terms include a trial period (which applies only where a trial is available).

The End User Terms can be used whether the Supplier (ISV) is selling the SaaS or Licensed Software directly, or through authorized partners, or via ‘Purchase Locations’ such as AppSource.

The End User Terms isolate the Supplier’s (ISVs) responsibility to provision of the SaaS or Licensed Software (as applicable) and the Supplier is not responsible where the Customer’s use of the SaaS or Licensed Software is impacted by third party services or products or infrastructure/IaaS issues.

It is intended that the End User Terms will be ‘accepted’ by the Customer (not signed).

 

  • Standard product updates – updates typically provided on 12 month release cycle
  • Services via email email / phone – call us with queries on how to use the product, what type of information needs to be included in schedules and so on. This is not legal advice, it is use of product information only.
  • Basic configuration (style only)– we apply your company logo and name and contact details into the product. The basic configuration will also be applied to ITC updates made available to you.
  • NTR – a ‘negotiation topics register’ that:
    • identifies issues that could be raised in negotiation by the other party in relation to the particular product agreement (non-exhaustive).
    • provides a standard response as to why the relevant provision is written as it is.
    • provides an alternative provision that could be used.
  • NTR standard updates – updates to the NTR, typically provided on a 12 month release cycle. The updates incorporate feedback from other users of that NTR.
  • Applied configuration (content) – your company-specific provisions incorporated into the product. A maximum of 5 provisions can be included. The applied configuration will also be applied to ITC updates made available to you.
  • Customer requested product updates – request an update to a product and we will prepare and provide that update if it can be standardized and will be useful to other customers (at our discretion)
  • Customer requested product updates – request an update to a product and we will prepare and provide that update if it can be standardized and will be useful to other customers (at our discretion)- NTR updates on request – where an issue being negotiated is not addressed in the NTR, we will update the NTR on request if the issue is likely to be relevant to other users of that NTR (at our discretion)
Special Request
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