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Cloud Hosting Services Agreement
This Cloud Hosting Services Agreement is for use by a supplier that provides hosted IT environments as a cloud service using the Supplier’s data centers, and related services, to provide cloud-based fully managed and supported IT environments.
The Cloud Hosting Services Agreement includes provision for Setup Work and ongoing Cloud Hosting Services and Support Services as well as Professional Services (to be provided under statements of work).
For the Cloud Hosting Services there is suggested content, with details to be included. System Uptime and Service Credits are to be specified and when ‘exception factors’ apply there is no commitment to meet the System Uptime. All aspects can be modified by you as required to suit the cloud hosting service that you provide.