The future is not just coming, it’s already here. With the rapid pace of technological advancement, businesses are having to make major changes to keep up. Business transformation is the process of changing what kind of product or service a business provides, or the process of changing the way a...

A doctor’s surgery is an increasingly technological place. Where once patient records were held in manila folders in very large filing cabinets, now all the information is held electronically. A patient management system keeps track of patients, books appointments, holds billing records, sends out reminder notices, and more. Where once...

We’ve talked about master services agreements before – they’re overriding agreements often used for large projects, and they govern the supply of deliverables and services for multiple phases of the project and/or for multiple projects.  Sometimes the customer will have its own standard master services agreement which they want to...

In a big software development project there are often a number of occasions where changes to the project will be proposed. The process for managing these change requests needs to be handled properly, otherwise it can result in lost time, lost money, and disagreements between supplier and customer.   Who...

A common question which clients ask is “What is an escrow service, and what do they do?” The concept of an escrow service is both simple, and quite complicated. Put simply, an escrow service is a third party who holds onto source code when you have a software licencing situation. But...