If an ITagree product you purchase does not suit your business needs, please let us know:
We will endeavor to add or change the product (Revised Product) to cover the situation (while maintaining the integrity of the product so that it is useful to our customer base) or together we may decide to replace the product (Replacement Product). Any request for a Revised Product or Replacement Product must be received by us within 8 weeks or your purchase.
Partners (our customers) are encouraged to discuss their business needs and get assistance with product selection prior to purchase if needed.
The commitments described above are dependent on the following:
1. Details to be provided: you will need to provide details to us of how the product does not suit your needs and to respond on any questions we might have about the details you provide.
2. Feedback from lawyer: if you have questions or feedback from your lawyer, we will take that into account in preparing the Revised Product or in providing you with a Replacement Product. In order for us to do this, please:
a) request the lawyer to identify applicable clauses and issues and not to amend the ITagree product itself (this is to ensure cost-effectiveness for you); and
b) remove any commercially sensitive information from the legal advice, including any details of the specific transaction that the product is being used for, before sending it to us.